Are you interested in working for a stable IT company with international scope? We are looking for an experienced colleague who will work with us on projects for international companies and help us with technical support of deployed systems. Become part of a successful IT company, improve your skills and make good money. All this in flexible conditions and friendly culture of a stable Slovak company with renowned European clients.
- providing technical support at L1 or L2 level
- telephone support for customers and other interested parties primarily in German
- Ensuring telephone availability during all operating hours – 24/7 (including public holidays and weekends), a 3 shift working pattern
- Receive, classify and provide initial support for problems or requests based on defined procedures
- Receive requests and queries from customers and open incidents in the relevant Service Desk tools
- timely processing of electronic mail
- resolving incidents according to specifications and making qualified referrals to subsequent levels of support
- identify and escalate priority requests
- adhere to ticket handling processes and procedures
Požadované vzdelanie
Úplné stredné všeobecné vzdelanie (gymnázium)
Dĺžka praxe
aspoň 2 roky
Cudzie jazyky
nemecký - vysoká: C1 a C2
ruský - pokročilá: B1 a B2
Podmienka: Ovládanie všetkých definovaných jazykov
