Night auditor - Nočný recepčný

Údaje o pracovnom mieste

Náplň (druh) práce

Not a normal 9-5’er? Escape the ordinary and say yes to joining a team that are passionate about Adding Color to LifeSM. Here at the Park Inn by Radisson, Bratislava we’re looking for happy people just like you!

At the Park Inn by Radisson Danube Bratislava, we stand out together as one team and make memorable moments for our guests, because we are a hotel you can rely on!

Whilst most guests are counting sheep, we need to count the day’s figures, host the night owls with a warm welcome, a happy smile and a positive colorful attitude.

Key Responsibilities:

· Welcomes customers to the hotel

· Responds to customer requests

· Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift

· Allocates rooms and issues appropriate keys

· Follows-up and verifies arrivals by updating registration cards in regard to spelling of guest’s name, address and method of payment

· Handles incoming guest room reservations

· Is aware, at all times, of current room status and room availability

· Increases hotel revenue by promoting food and beverage alternatives within the hotel

· Insures all guests establish credit upon check-in

· Monitors customer accounts to insure adherence to hotel credit limits

· Identifies and records special billing instructions and notifies accounting

· Completes shift closing accurately

· Prepares night audit reports as requested

· Demonstrates teamwork by co-operating and assisting colleagues as needed

· Handles difficult situations effectively

· Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests

· Uses the ABC approach to respond to negative comments and complaints; and notifies Front Office Manager immediately for appropriate follow-up

· Ensures that all potential and real hazards are taken care of immediately, and are reported appropriately

· Fully understands the hotel’s fire, emergency, and bomb procedures

· Follows emergency procedures to provide for the security and safety of guests and employees

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Requirements:

· Fluency in English language, any additional language is an advantage

· Previous work experience in a hotel

· Is fully conversant with property management systems Opera

· Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment

· Willingness to work night shifts (or possibly afternoon shifts)

Požadované vzdelanie

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Vyššie odborné vzdelanie

Dĺžka praxe

aspoň 3 mesiace

Cudzie jazyky

anglický - pokročilá: B1 a B2