Customer Support Representative

Údaje o pracovnom mieste

Náplň (druh) práce

Job description, responsibilities and duties
· managing tickets in the HelpDesk and performing their analysis and classification at the first level;  
· obtaining additional information related to reported incidents;
· continuous communication with customers via telephone or e-mail;  
· immediate transfer of incidents / cases to second level teams for resolution without delay;  
· cooperating in resolving the incident / case until it is fully resolved and closed;  
· close cooperation with other departments, e.g. project management, product development;  
· escalation management and control;  
· writing documentation on change requests;  
· implementation of user training through means of communication;  
· performing other tasks according to the instructions of the employer or superior employee.

Požadované vzdelanie

Úplné stredné odborné vzdelanie

Dĺžka praxe

aspoň 1 rok

Cudzie jazyky

anglický - vysoká: C1 a C2