Veeva Application Support Specialist

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Náplň (druh) práce

We are looking for a great team of experienced application specialists with minimum 1+ year of experience in application management, troubleshooting, implementation, maintenance, software development and ITSM processes.

As a team member you will be providing Level 1.5 - Process Support and Level 2 - Application Support to one of our most important clients.
You will gain a deep knowledge of client’s applications and establish a close relationship with our client to understand their environment as well as collaborate and coordinate activities involving the client’s 3rd party application vendors.

In this role, you will have the opportunity to take on a broader range of responsibilities, including Incident Management and Service Request support, as well as Problem Management, Operational Change & Configuration Management, System Administration and Validation, Knowledge Management, Service Asset & Configuration Management, and the Continuous Improvement Process.

If you enjoy problem-solving, have a hands-on and proactive attitude, and thrive in a team environment where building strong client relationships is a priority, then this job is perfect for you.

We welcome candidates who have experience in at least one of these areas and are eager to take on multiple challenges.


Must have:
- Working experience with Veeva (certification will be considered as a big advantage/certification would have to be achieved in the beginning)
- Degree in IT or similar
- Technical overview and understanding of OS, Cloud infrastructure, Databases (SQL queries), Middleware, Network, Storage and Backup
- Understanding of ITSM processes
- Ability and willingness to learn new technology in a fast-paced environment
- Experience with ServiceNow
- Passion for automation and technology
- Familiarity with working in an Agile environment
- External vendor management skills
- Soft skills:
• Communication
• Analytical thinking
• Team cooperation


Nice to have:
- ITIL knowledge and certification
- Technical skills and deep functional knowledge of the processes and business operations in the Biopharma R&D domain
- Understanding of working in GxP environment
- Experience with:
• Release & Deployment Management
• License management
• Proactive monitoring of applications and jobs
• Outage management
• Application Documentation

Experience with one or more of the following systems is desired:
- Veeva (Veeva Vault Safety, Veeva Clinical Vault)
- TIBCO Spotfire (preferably Exploratory platform)
- Lorenz docuBridge, Generis CARA
- Userlane (Engagement Suite, Heart Analytics)
- Elluminate (eClinical Solutions)
- EGNYTE
- Metworx
- PleaseReview (Ideagen)
- SAS

The team which we are building is about to cover following support hours:
- 08:00 – 00:00 CET (16x5 on-desk support hours covered by multiple shifts, e.g. early/late)
- 24/7 on call support
Employee perks, benefits
• Company bonus (based on company financial results)
• Referral bonus depending on level of person referred
• Business mobile (also for private calls) and laptop
• Heath-/Dentalcare costs coverage (up to 250EUR/year)
• Allowance for foreign languages classes/sport and leisure activities (up to 200EUR/year)
• 3 sick days per calendar year
• 2 extra days off for your wedding
• Social events (team-buildings and team-dinners)
• Budget for trainings & certifications
• Monthly events in Kosice (Office)
• Free snacks & drinks in the office
• Home Office upon agreement (or possibility to work from our office in Kosice)
• Flexible working hours
• Become part of an established company with a start-up mindset (Self-organizing, flat hierarchy)
• Ice Hockey Tickets Discount (HC Kosice home games)

Požadované vzdelanie

Vysokoškolské vzdelanie druhého stupňa

Cudzie jazyky

anglický - vysoká: C1 a C2