MEDZINÁRODNÁ HOSTESKA NA ZAOCEÁNSKEJ LODI

Overená pracovná ponuka z portálu EURES.

Popis pracovnej ponuky:

Ocean Cruise Ship of MSC Cruises offering worldwide cruises with international passengers, Fleet of 19 state of art ocean cruise vessels.

Destinations: Northern Europe with Norway, Baltic See, UK, Ireland, Iceland. Mediterranean Sea with Italy, Greece, Croatia, Spain, France, Caribbean Islands, North America, Asia with Kuala Lumpur, Singapore, Orient with Dubai, UAE.

JOB PURPOSE

The International Host provides a personalised customer service, language assistance and translations to guests to enjoy their cruise.

KEY ACCOUNTABILITIES

Maintains the highest level of guest satisfaction by welcoming and socialising with guests, contributing to social events during their cruise;

Makes public announcements in the languages required and cooperates with the Program Publisher for the translation of the Daily Program & Daily Specials;

Provides information and proactively offers suggestions and support to our guests;

Cooperates with the Guest Service Department Documenting in case of complaints, collecting all necessary documents when and if required;

Supports the Shore Excursions Department acting as a Tour escort when required;

Hosts and/or participates to various games, quizzes, special events language classes;

Conducts Orientation talks at the beginning (welcome) and end (farewell) of a cruise and Travel talks on the various destinations;

Provides full support to the Cruise Consultant in the promotion of MSC loyalty program.

Doplňujúce informácie:

MSC Cruises is a family-owned and family-run Company headquartered in Geneva, Switzerland and It is part of the MSC Group, which encompasses world-leading maritime companies. As a family who has found its fortunes at sea for over 300 years, protecting the oceans and the communities that we visit is a top priority for us. Having embarked on a never-ending journey of continuous improvement, MSC Cruises has integrated environmental stewardship in all aspects of its operations. This commitment lies at the very heart of our business. We employ over 30,000 people worldwide. MSC Cruises is part of the MSC Group, which encompasses world-leading maritime companies.