Collections Analyst

This individual will be responsible for coordinating and following through on collecting payments, collection plans, reducing past due, bad debt exposure, and other quantitative targets, by performing portfolio management activities for customer base of key accounts. Attention to detail, organization, and multi-tasking capabilities are vital to being successful in this role.

Responsibilities
Initiate collection calls to customers
Resolve client billing problems
Identify issues contributing to account delinquency
Review and monitor assigned accounts and all applicable collection reports
Provide timely follow up on payment arrangements and customer requests
Make recommendations to management regarding customers to be placed on hold or sent to collection
Research and resolve customer deductions
Maintain and document communication with customers
Prepare reports for management
Review credit limits for new and existing accounts